Shipping policy
Rentals requiring postage
Rentals are posted off 2-5 days before your event with an over night courier.
Posting a rental is at the customer's own risk, we are not liable for the garment after it has been posted.
If the garment does not arrive in time for your event due to a postage delay, only store credit minus the postage costs will be offered. A date exchange can also be offered (rebooking for a different date). In order to receive this store credit, the rental must be posted back within 2 days of receiving it.Â
Late bookings placed after Wednesday 12 pm will not receive store credit.
Please specify if you need the garment before your event date (eg. you are leaving your residential address before the event). This can be done by contacting us on email or Instagram to arrange a solution.
If the rental arrives after you have left your address and you have failed to disclose this information, no store credit or refunds will be offered.
Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information provided is correct when placing an order.
If you happen to lose the return bag, you must contact us immediately to arrange an alternative option. You are liable to pay for any extra postage costs as a result of this.
You are required to drop the rental over a post office counter before 4pm the following business day after your event. This must not be put in a dropbox as this will delay the parcel. Failure to follow either of these return instructions will result in a late fee being issued daily.
Rentals are posted off 2-5 days before your event with an over night courier.
Posting a rental is at the customer's own risk, we are not liable for the garment after it has been posted.
If the garment does not arrive in time for your event due to a postage delay, only store credit minus the postage costs will be offered. A date exchange can also be offered (rebooking for a different date). In order to receive this store credit, the rental must be posted back within 2 days of receiving it.Â
Late bookings placed after Wednesday 12 pm will not receive store credit.
Please specify if you need the garment before your event date (eg. you are leaving your residential address before the event). This can be done by contacting us on email or Instagram to arrange a solution.
If the rental arrives after you have left your address and you have failed to disclose this information, no store credit or refunds will be offered.
Refunds will not be given if you fail to provide the correct postal address or select the incorrect shipping option. It is up to you to ensure that all information provided is correct when placing an order.
If you happen to lose the return bag, you must contact us immediately to arrange an alternative option. You are liable to pay for any extra postage costs as a result of this.
You are required to drop the rental over a post office counter before 4pm the following business day after your event. This must not be put in a dropbox as this will delay the parcel. Failure to follow either of these return instructions will result in a late fee being issued daily.
Late fees
If your rental is not returned within the timeframe declared above (via post or drop off), you will be charged a late fee of $20 per day. The fee will be issued daily until the correct action is taken.
If the dress is not returned within 5 days or another customer misses out on their rental due to the dress being returned late, you are liable to pay the rental price on top of the associated late fee charges.
If the dress is not returned within 10 days, you are liable to pay the full RRP of the garment or a replacement fee All Dressed Up NZ deems as appropriate. The dress must still be returned in either instance.
If your rental is not returned within the timeframe declared above (via post or drop off), you will be charged a late fee of $20 per day. The fee will be issued daily until the correct action is taken.
If the dress is not returned within 5 days or another customer misses out on their rental due to the dress being returned late, you are liable to pay the rental price on top of the associated late fee charges.
If the dress is not returned within 10 days, you are liable to pay the full RRP of the garment or a replacement fee All Dressed Up NZ deems as appropriate. The dress must still be returned in either instance.